Customer Service
Return & Warranty Policy

You may return new, unopened items sold and fulfilled by Creative Labs within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

  1. Exchanges

    If you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

    Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

  2. Warranty Policy

    Creative offers to you that hardware will be free from material defects ("Defect") in workmanship and material under normal use for a period of twelve (12) months from date of retail purchase by original end-user purchaser ("Warranty Period"). During the Warranty Period, if a Defect arises and a valid claim is received (see Section 3) within the Warranty Period, Creative will at its option, repair the hardware defect at no charge using new or refurbished replacement parts. This limited warranty covers the replacement of the hardware only. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Creative's property.

    The warranty period will be extended by each whole day that the product is out of your possession for repair under this warranty. Creative warrants that the repaired or replaced parts will be free from material defects in material and workmanship for a period of NINETY (90) days from the date of repair or replacement, or for the remainder of the Warranty Period, whichever is greater.

    To obtain the fastest, most appropriate service for your Creative Product, you should make use of Creative's on-line resources to diagnose and attempt to resolve the problem there.

    If you have confirmed that your product requires a warranty service, you can submit a service request directly to Creative using this link or return to your retailer for warranty service.

Any exchanges that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient.

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