Customer Service
Shopping Assistance

The Creative Store is Powered by Amazon. Ordering is safe and secure. Shipping, delivery, and returns are also handled by Amazon's state-of-the-art fulfillment and return centers. Buy with confidence. Buy Creative.

  • Can you help me select the best Creative product to fit my needs?

    If you need assistance in selecting a product, please contact us for advice. Let us know your intended purpose and any must-have requirements. We'll do our best match you up with a great item.

  • When can I expect my order to arrive?

    When you place an order, we will estimate shipping and delivery dates based upon the availability of your items and the shipping options you choose. Shipping date estimates will appear in your order form during checkout. You can also check both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.

    For more information, please see the Shipping & Delivery information.

  • What is your return policy?

    You may return new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original product packaging. Visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.

    If you need assistance with the installation or use of your product, visit our Technical Support Center for help.

    For more information, please see the Returns & Exchange information.

  • How do I cancel an order before it ships?

    Most orders you place enter the shipping process fast so we can get your items to you as soon as possible.

    • If your order hasn't shipped: You can cancel the order via the Your Account page. See Reviewing & Changing Your Orders for information on canceling orders.
    • If your order has already shipped: Since orders in the shipping process cannot be modified, you'll need to refuse delivery or initiate a return when the item arrives.
  • What should I do if my coupon code does not work?

    Double check to ensure you are entering your coupon code correctly. If it still does not work, please contact us for assistance.

  • Do you charge sales tax?

    We are obligated to collect sales tax for orders shipped to the following states:

    • California
    • Colorado
    • Florida
    • Georgia
    • Idaho
    • Illinois
    • Kentucky
    • Massachusetts
    • Missouri
    • North Carolina
    • New York
    • Oklahoma
    • Ohio
    • Pennsylvania
    • Tennessee
    • Texas
    • Washington

    Shipping and handling charges are subject to sales tax in some states, as required by state law. The appropriate sales tax will be refunded for returned items. Local sales tax rates and applicable laws are subject to change at any time.

  • Why do I see Amazon logos all around the Creative Store?

    We have teamed with Amazon to make ordering safe and secure on our site. By using Amazon technology at Checkout, your order is secure and backed by Amazon's A-to-Z Guarantee which guarantees your purchase, the condition of the item you buy and its timely delivery.

    How does it work? Simply, use your existing Amazon account during checkout to order products from our site. If you don't have an Amazon account, it's easy to set up. Add the products you want to purchase to your cart and create your account during the checkout process.

  • Does the Creative Store honor Amazon Prime membership benefits?

    If you're an Amazon Prime member you get free 2nd Day Air shipping for qualified items. If you're not an Amazon Prime member, you will receive free Super Saver shipping on most orders totaling $25 or more.

  • Can I use Amazon Gift Certificates to purchase items from the Creative Store?

    You can use your Amazon Gift Certificate to pay for your Creative Store purchases.

  • More information!

    If you need more information, please visit the following resources:

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