Customer Service
Shipping and Delivery

The Creative Store is Powered by Amazon. Ordering is safe and secure. Shipping and delivery is also handled by Amazon's state-of-the-art fulfillment centers.

  • How can I see the status of my order?

    You can check your order status online and track the delivery of your package.

  • How do I cancel an order before it ships?

    Most orders you place enter the shipping process fast so we can get your items to you as soon as possible.

    • If your order hasn't shipped: You can cancel the order via the Your Account page. See Reviewing & Changing Your Orders for information on canceling orders.
    • If your order has already shipped: Since orders in the shipping process cannot be modified, you'll need to refuse delivery or initiate a return when the item arrives.
  • When can I expect my order to arrive?

    When you place an order, we will estimate shipping and delivery dates based upon the availability of your items and the shipping options you choose. Shipping date estimates will appear in your order form during checkout. You can also check both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.

  • Will you ship to PO, APO, and FPO boxes?

    Orders can be shipped to PO, APO, and FPO boxes with addresses that reside within the United States and Puerto Rico.

  • Will you ship to destinations outside of the US?

    At this time the Creative Store serves destinations within the United States and Puerto Rico. We're unable to ship orders to Canada or other destinations outside of the United States.

  • How much do you charge for shipping?

    Shipping costs depend on the options you choose, the size and weight of the item, and where the order is going. To estimate shipping costs, place the items you wish to order in your cart and then click the Proceed to checkout button. When you get to the order confirmation page, you can choose different shipping options and preferences to see how the prices and delivery estimates change.

    Most orders totaling $25 or more will qualify for free Super Saver shipping. If you're an Amazon Prime member you get free 2nd Day Air shipping for qualified items.

  • What should I do if my order was damaged or lost in transit?

    If your order was damaged in transit, visit the Returns Center to initiate a return.

    If you did not receive your order, track your package and check the estimated deliver times in Your Account.

  • What should I do if I received the wrong item or an item was missing?

    If you received the wrong item or an item you didn't order, visit the Returns Center to initiate a return.

    If you're missing an item, check the packing slip that was included with your shipment. In order to fill your order quickly with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. See the Your Account page for estimated delivery dates for every shipment associated with your order.

  • More information!

    If you need more information regarding shipping and delivery, please visit Fulfillment by Amazon's Help Page, e-mail us, or call Customer Service at 1-866-216-1072.

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