Customer Service

The Creative Store is Powered by Amazon. Ordering is safe and secure. Returns and exchanges are also handled by Amazon's state-of-the-art fulfillment centers.

  • What is your warranty policy?

    Creative offers to you that hardware will be free from material defects ("Defect") in workmanship and material under normal use for a period of twelve (12) months from date of retail purchase by original end-user purchaser ("Warranty Period"). During the Warranty Period, if a Defect arises and a valid claim is received (see Section 3) within the Warranty Period, Creative will at its option, repair the hardware defect at no charge using new or refurbished replacement parts. This limited warranty covers the replacement of the hardware only. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Creative's property.

    The warranty period will be extended by each whole day that the product is out of your possession for repair under this warranty. Creative warrants that the repaired or replaced parts will be free from material defects in material and workmanship for a period of NINETY (90) days from the date of repair or replacement, or for the remainder of the Warranty Period, whichever is greater.

    To obtain the fastest, most appropriate service for your Creative Product, you should make use of Creative's on-line resources to diagnose and attempt to resolve the problem there.

    If you have confirmed that your product requires a warranty service, you can submit a service request directly to Creative using this link or return to your retailer for warranty service.

    Please note that consumer protection laws or regulations in your country of purchase or residence may entitle you to other rights that vary by country, state or province

  • What is your return policy?

    You may return new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original product packaging. Visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.

    If you need assistance with the installation or use of your product, visit our Technical Support Center for help.

  • How do I return an item?

    If you need to return an item, the Returns Center will guide you through the returns process and provide you with a printable return shipping label.

  • How to I exchange an item?

    If you received a faulty item and need to exchange it for the same item within 30 days of delivery, visit our Returns Center to request a replacement.

    If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

  • How long do I need to wait to receive my refund?

    We can process returns and refunds only for items directly purchased from and fulfilled from this Creative Store.

    For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

    You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please e-mail us for help.

  • How do I cancel an order before it ships?

    Most orders you place enter the shipping process fast so we can get your items to you as soon as possible.

    • If your order hasn't shipped: You can cancel the order via the Your Account page. See Reviewing & Changing Your Orders for information on canceling orders.
    • If your order has already shipped: Since orders in the shipping process cannot be modified, you'll need to refuse delivery or initiate a return when the item arrives.
  • What should I do if my order was damaged or lost in transit?

    If your order was damaged in transit, visit the Returns Center to initiate a return.

    If you did not receive your order, track your package and check the estimated deliver times in Your Account.

  • What should I do if I received the wrong item or an item was missing?

    If you received the wrong item or an item you didn't order, visit the Returns Center to initiate a return.

    If you're missing an item, check the packing slip that was included with your shipment. In order to fill your order quickly with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. See the Your Account page for estimated delivery dates for every shipment associated with your order.

  • More information!

    If you need more information regarding shipping and delivery, please visit Fulfillment by Amazon's Returns Page, e-mail us, or call Customer Service at 1-866-216-1072.

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