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Average Customer Review:
( 436 customer reviews )
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Most Helpful Customer Reviews
45 of 46 found the following review helpful:
Great Headset, Broke in 2 Months!May 25, 2010
By M. Plumlee
The "Create Your Own Review Form" has a very telling question it asks on the right side of our screens.
Q: "What would you have wanted to know before you purchased the product?"
A: That it would break in 2 months and Creative offers terrible support.
Appearance, Comfort, Sound Quality, Microphone Quality, Packaging all receive high marks. The multicolor LEDs are a nice touch inside each of the ear modules and the otherwise black color scheme is appealing, though it seems the entire thing is made out of (easily broken) plastic. Comfort of the piece is top notch. I am the raid leader for my WoW guild so I am regularly wearing these headphones for 4 or more hours and neither the inside of my ears or the top of them where my glasses sit would feel uncomfortable. The microphone quality is perfectly fine, my guild mates on Ventrilo did not complain of a poor quality sound from my end. Packaging was also well done though you do not receive an installation CD and have to go onto the internet to download it. Sound quality is very satisfying since it is THX certified it does not disappoint.
Ease of Use, Features, and Wireless Range all leave something to desire. Ease of use is relatively hassle free, if it weren't for the fact that once every two weeks I randomly lose my signal and it takes me several minutes to resync the USB dongle and the headset. This would not be such a hassle, had it not occurred twice during a raid. We refrain from buying wireless mouses for the same reason, there are some things that just cannot have issues when we are relying on them. The features, mainly the program that allows the adjustment of LED color and your voice, is rather gimmicky. As much as you think you might want to sound like Malganis or Deconstructor-XT , nobody else will want you to. The wireless range is also the worst of any wireless headsets I have owned. To compare I have a pair of Sennheiser's that allow me to walk down a flight of stairs, out the door of my house, and into the street which is roughly 50 feet away. The WoW headset has a range of roughly 10 feet, and cut that in half of you dare walk around a wall.
Durability, Customer Support are terrible, terrible, terrible. So terrible I had to write a review. Having owned the headset for less than two months I picked it up off of my desk to raid last night, and the right side ear module snapped off. You see the entire thing is made of plastic, cheap plastic at that. For buying one of the most expensive headsets on the market one would expect some high quality parts but not the case with this headset. The adjustable linking piece between the top of the headset and the ear module is roughly similar to that found on a 5$ pair of knock off Sony headphones: thin, plastic and cheap. I naturally assumed that since I had only owned this product a mere two months I could call Creative customer support and see if I could get a replacement (though at this point I would prefer a refund). After discovering Creative does not give you a number to call, I sent a few emails back and forth with pictures and was provided this wonderful conclusion by a Creative representative who does not even have a real name to correspond with, instead he/she uses a cute Navi name from Avatar instead. Her conclusion about my headset is as follows:
I am afraid that you will not be able to use the warranty claim form in warranty servicing. I would advice you to purchase a new product as it is more economical as compare to servicing Out of Warranty RMA.
Galkowska Agata Ewa
Worldwide Customer Response
This is definitely one product I will not be buying again, even if their customer support advises me to.
93 of 105 found the following review helpful:
Awesome, except for the microphoneMar 11, 2010
By Sara Ball
Received this product yesterday. After the initial 8 hour charge I was anxious to test it out. Comfort and sound quality are awesome. Installation was very easy if you follow the Quick-Start guide. The THX options are amazing for versatility. Range on the 2.4gHz wireless is also very delectable. I was very impressed until I went to talk to my guild mates over Ventrilo...
Every single person said I sounded very muffled / tin-e / static-e. The microphone also picks up almost every sound in the room. It is very annoying. Noise canceling microphone??? NO. More like noise amplifying microphone of terrible quality. I plugged in my old $15 headset from WalMart and my voice was back to crystal clarity to everyone in Ventrilo.
I spent about two hours of my own time alternating sound options inside Windows, Ventrilo, and the custom sound board to get my voice sounding somewhat normal over Ventrilo to no avail. I posted this issue on the official Sound Blaster forums. I am also going to create a support request. If this issue isn't fixed or on the way to being fixed I'm going to get a refund and by a different set.
54 of 62 found the following review helpful:
Great Presentation, Little Functionality or Customer SupportMar 10, 2010
By David R. Seid
I really was looking forward to this headset. When my pre-order arrived I absolutely was wowed by the presentation and overall look of the product. The comfort of these phones is truly amazing and I hope will be copied by others in future. Now for the negatives... The microphone did not work from the start... I can hear others in TeamSpeak, but they can't hear me (even after making sure my settings were correct). I also noticed that my Logitech wireless mouse and keyboard go all sluggish and wacky when using these phones. Attempts to contact Creative customer support were as unpleasant as could be. They make you drill down through seemingly endless menus before you can send an email to their customer support team (tip: make sure you have your serial number or you will get no customer support) -- no phone number is available. I sent my problems to them on March 5th via email and just heard back today (3/10/10)... Their answer? Try to keep the wireless headphones away from the computer's wireless keyboard and mouse, as they can cause interference. I waited 5 days for *that*! Kind of hard to seperate the computer keyboard, mouse and headset when playing a game on the computer...
The most ironic thing of all is the mouse and keyboard are acting up the worst in WOW when paired with the headset, making it unplayable. Looks like these phones are going back to Amazon. I love the concept and the look of the phones, but Creative's execution and customer service are terrible. Oh well. :-(
18 of 19 found the following review helpful:
Do Not waste your money on these they are worthless!Mar 29, 2010
By Stephen W. Burns
I preordered this headset and they arrived on February 25th. I live in a house with two adults and no children so the only use the headset got was when I put them on and took them off.
On Saturday March 27th I tried to put them on and the right head phone snapped off. I looked at the support and found that it is made of very thin plastic with a hole running down the center that weakens it further.
I found that Creative Labs Customer Service is only open 9 am to 5 pm cst Monday thru Friday. So I contacted them this morning 3/29/10 to see if I could get an RMA to have them replaced. I spoke with a customer service agent and told her what happened. She told me that physical damage was not covered under the warranty and voided said warranty and was not eligible for an RMA. She then put me on hold and spoke to a supervisor. When she came back on she asked me to e-mail her a photo of the damage. I sent the picture which they received. They are waiting to show a supervisor to get a ruling as to whether or not this will be covered under the warranty. My feeling right now is that Creative will blow me off and I will be stuck with a $120.00 piece of junk.
So my review of this item is this. The sound is great and the colored lights are fun and it super comfortable to wear. The main support for the ear phones is the cheapest of plastic with no metal reinforcement and does not last more than a month at best with careful regular usage. Don't waste your money on these cheap pieces of junk they are not worth the cost.
37 of 43 found the following review helpful:
Was cool, then it epic failedApr 28, 2010
By Angelo G. Casa
Cool headset, but after using it more during raids, everyone complains about how the Mic turns screechy and sounds robotic (this is with VOICEFX off) The only fix is to D/C from Vent and relog but it will happen again. Issue is posted over and over on Creative's FOrums by many users and they have not replied or released a fix. Unfortunately an Epic Headset has turned into a worthless Green Item. Never buying creative again.
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